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We Are Here To HelpVolunteer Program Overview

The Volunteer Program was introduced to City Departments in April of 2005. It was implemented at Dallas Love Field October 2005. The Aviation Department selected the name of Love Helpers. We started out with 10 volunteers. To date, we have 23 active volunteers.

Purpose:
Love Helpers are here to fill an important gap. They allow security personnel to focus on their duties without distraction from travelers requests.

Volunteer Job Description

Review the Volunteer Job Description.

Volunteer Application

Submit a Volunteer Application.

Ask Me I Can HelpFrequently Asked Questions

Where are the bathrooms?
How do I get a taxi or shuttle?
How do I rent a car?
What restaurants are inside the concourse?
How do I get to the gates?
Where is the ATM machine?
Where are the pay phones?
Does the parking garage take credit cards?
Where is the TSA office?
How do I get to DFW?
Where do I meet arriving passengers?
Where is lost and found?
Where is the Pet Relief Area?

Directions to Volunteer Office

The Aviation Administration Office is temporarily located at 7610 Aviation Place. Take Cedar Springs Road to Aviation Place/Air Cargo and turn right, go pass the Southwest Airlines Air Cargo Building and turn right into the first drive opening into the parking lot. Follow this drive opening through the parking lot to the fenced area. You will see signage that reads Department of Aviation Administration. Park in visitors parking in front of the Modular Trailer Building at 7610 Aviation Place.

Contact Us/Request Information/Join The Team

City of Dallas Aviation Department
Volunteer Coordination
214/670-6672

Please complete this form if you wish to obtain information about the Love Helper Volunteer Program. Please complete all contact information.

Name
E-mail:
Phone Number:

Join Our TeamMission Statement/Objectives
Mission Statement for "Love Helpers" at Dallas Love Field Airport

Commitment to the public good; respect for the value and dignity of all individuals; accountability to the public; truthfulness; fairness and responsible; to conduct himself or herself and to operate with integrity in a manner that merits the trust and support of the public; to uphold all applicable laws and regulations; to treat others with respect; to carefully consider the public perception of personal and professional actions and the effect such actions could have, positively or negatively, on the airport’s reputation both in the community and elsewhere. To be readily available to assist by providing guidance and answering questions. To consistently plan, coordinate and organize events that are meaningful morale boosters.

Objectives

  • Badging (Re-badging; As needed)
  • Conference Room Activities (After hours/weekends; As needed)
  • Tours (As needed)
  • Holiday activities (As needed)
  • Information Desk (Daily)
  • Baggage Claim (Daily)
  • Administration Office (As needed)

Lost in Love Volunteer Training

Love Helpers must attend three training sessions held on weekdays only. Training sessions are offered quarterly each year. Trainings consist of departmental policies and procedural changes, airport improvements, operational aspects of the airport, tours. A training manual s provided that includes terminal changes, emergency procedures, contact numbers, airline information and airport services.

Love Helpers may attend all departmental trainings, functions and are recognized semi -annually for their accomplishments.

Volunteer Perks

For volunteering 4 hours Minimum per week, we offer you:

  • Free Parking While Working or Traveling
  • Quarterly Lunches
  • Biannual Recognition
  • Annual Group Trip
  • Uniforms

For More Information
Call 214-670-6672 (or) Visit www.dallas-lovefield.com

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